Shipping
How we ship
We pack lab equipment and glassware for safe transit and provide tracking as soon as your order leaves our shop.
Processing time
In-stock items typically ship within 1โ3 business days. Custom glasswork and repair orders ship after approval and completion.
Shipping methods
We ship via major carriers. Expedited options may be available at checkout depending on destination and package size.
Packaging standards
Fragile items are cushioned and double-boxed when needed. Custom pieces may ship in fitted foam or protective inserts for added stability.
Tracking & delivery
Youโll receive a tracking email when your order ships. Please inspect packages on arrival and document any visible damage before opening.
Returns & exchanges
If something isnโt right, weโll help you resolve it quickly.
Standard items: Returns are accepted within 30 days of delivery for unused items in original packaging (some exclusions apply).
Custom glasswork & repair services: Custom-made items and completed repairs are generally final sale, but weโll work with you if thereโs a workmanship issue.
Damaged or incorrect items: Contact us within 48 hours of delivery with photos of the packaging and item so we can assist with a replacement or claim.
Shipping & returns FAQs
Quick answers to common questions. If you need help with a specific order, reach out and weโll respond as soon as possible.
Do you ship to PO boxes?
Some carriers can deliver to PO boxes, but many lab items require a street address. If checkout wonโt accept a PO box, use a physical address.
Can I change my shipping address after ordering?
If your order hasnโt shipped yet, we may be able to update it. Contact us right away with your order number and the correct address.
What if my package arrives damaged?
Please take photos of the outer box, packing materials, and item, then contact us within 48 hours. Keep all packaging until the claim is resolved.
Are returns free?
Return shipping is typically the customerโs responsibility unless the item is defective, damaged in transit, or incorrect.
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5โ10 business days. Your bank may take additional time to post the credit.
Do you accept returns on custom glasswork?
Because custom pieces are made to specification, theyโre generally final sale. If thereโs a workmanship concern, contact us and weโll make it right.
Ready to place an order?
Browse lab essentials and ship with confidenceโpacked for precision and tracked from our door to yours.